![]() Temporarily disable your online backup or security software. Log on to your computer with Administrator rights.Ĭlose command prompt, restart, then try signing into the Administrator account. If that didn't help, or if you're using Windows XP, follow these steps: Windows 7 or Windows Vista: Try right-clicking the TurboTax icon and select Run as Administrator. Please make sure the other installation finishes and the msiserver status is Stopped before attempting to install TurboTax. If the status says Running then it means Windows is currently installing something, such as Windows Updates or another program. Select the Services tab and make sure the status next to msiserver is not Running If the task manager does not have tabs in it, select More details Right-click the taskbar at the bottom of the screen and select Task Manager If none of those solutions work, take the following steps: Windows 8 and 10: Start with the Windows 7/Vista/XP solutions below. Try to install Turbotax from the CD again. End task on all of them that are still running. Switch to the "Details" tab and look for "MSIexec.exe". ![]() Look for “Intuit update service” in the process tab and end process. Right Click your taskbar and select “Task manager” ![]() If you're using Windows 10, try this solution: If you are experiencing this issue while installing from a TurboTax CD, then click here to download and run the fix-it tool.
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